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  • FAQs

     

    What are the shipping charges?

    Njom Njoms has partnered with The Courier Guy to ship locally and nationally within South Africa.

    • Local deliveries (within Gauteng) within the basic volumetric size start at R75.00. This includes all orders that fit into a 50 x 40 x 30 cm box or 15kg – whichever is reached first. Orders larger than this will go up in R15 increments. Our shipping calculator will work this out for you once your shipping details are plugged in. Very small orders that can fit into an A3 flybag are R50.00 – if you believe your order will fit into this size and the shipping calculator has not worked this out for you, you’re welcome to mail us about it with your order number.
    • National deliveries work on the same principle but starting at R125.00. This includes all orders that fit into a 50 x 40 x 30 cm box or 15kg – whichever is reached first. Orders larger than this will go up in R15 increments. Our shipping calculator will work this out for you once your shipping details are plugged in.
    When will I receive my order?

    Njom Njoms is a small operation. While we do our best to have orders out no less than a day after confirmation of order, you can expect some delays based on the size of your order, availability of products and man power.  Orders, especially during sale periods or during an influx (month end) may result in delays. We thank you for your understanding and patience. Please let us know if you order is urgent so that we can mark it as priority.

    You can track your order through the parcel tracking portal with your waybill number here: thecourierguy.co.za/tracking

    Njom Njoms will send your shipping confirmation and waybill number when your order is booked in with the courier.

    Wooden Range: Our wooden range, as noted, have a lead time of 2-3 week to manufacture. These are “on order” items meaning we do not keep stock and production of the item only begins when order is confirmed.

    Woven Range: Our woven range, as noted, have a lead time of 2-3 week to manufacture. These are “on order” items meaning we do not keep stock and production of the item only begins when order is confirmed.

    I’m looking for a product that I cannot find?

    We’re constantly updating our product range. Some of our older products may no longer be listed. Pop us a mail and we will see what can be done to help you out!

    Perhaps we are yet to stock the product you are looking for? Pop up a mail with the description and possibly an image and we will see what we can do!

    orders@njomnjoms.co.za

    I have a different question…

    We haven’t answered your question? Not to stress – fill in the below form and we’ll get back to you as soon as possible.

     

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