We dispatch orders from Tuesday to Friday every week. Orders are packed from Tuesdays to Thursdays.

Local orders (Gauteng) can be expected as next day delivery once collected by the courier.  Cape Town and other major hubs takes around 2-3 days and outlying areas around 3-5 days.

Filling orders can take up to a week. During peak times (payday order rush), please expect delays in filling orders due to the increased volume of orders.

You can track your order through the parcel tracking portal with your waybill number here: https://portal.thecourierguy.co.za/track

Njom Njoms will send your shipping confirmation and waybill number when your order is booked in with the courier.

Wooden Range: Our wooden range, as noted, have a lead time of 2-3 week to manufacture. These are “on order” items meaning we do not keep stock and production of the item only begins when order is confirmed.

Woven Range: Our woven range, as noted, have a lead time of 2-3 week to manufacture. These are “on order” items meaning we do not keep stock and production of the item only begins when order is confirmed.

Order on “backorder”: some items are always in production but can have a backlog due to popularity (most often our dried fruit range). Please allow up to 3 weeks for this to finish production and be filled. We take great pride in our products and try to ensure the best quality. This means that some processes are slow as we do not take shortcuts (we do not add accelerants or preservatives when drying our fruit as to keep it as natural and safe for your furkids as possible, this means it takes some time). If you need something in a rush – check in with us!